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FAQ

Most frequent questions and answers

ZeusTickets.com is an online travel agency (OTA) offering a variety of travel services, including flights, hotel bookings, car rentals, and ferry tickets. For flights, we use a meta-search engine that directs clients to trusted providers to book tickets. However, if you choose to speak with one of our agents, the booking can be completed directly through ZeusTickets.com, with payment processed securely on our platform. For hotel bookings, car rentals, and ferries, we collaborate with external providers, and while we can see your booking details, payments for these services are handled directly by the providers.

If you booked yourself online, please note the following:

For Flights, Ferries and Transfers:

  • After you choose the lowest price, we’ll take you to the site to finish your booking.
  • Remember, ZeusTickets.com does not handle your booking or payment, so we cannot confirm your reservation details.
  • If you have questions about changes or cancellations, please reach out to the airline or travel agency you booked with. If you’re unsure where you booked, check your payment details for clues.

For Hotels:

  • Hotel bookings are managed by our partner, Zenhotels.
  • If you have questions about hotel bookings, please contact our customer support team using the link provided. We can also assist you by contact us : info@zeustickets.com

For Cars:

  • If you booked through ZeusTickets.com online you can contact us through email: info@zeustickets.com . The support agent will check if the booking performed by our website and provide you a solution to your problem.
  • Any changes can be done up to 48h before pick up. After the cancellation period we will try but we can’t guarantee your changes or your refund.
  • Charges may apply and depending from the car rental company and the provider. 

 

If you booked through agent, you already know who to speak with.

Zeustickets is a flight meta search engine, not a seller, so we do not have a refund policy for flights booked through another agent. Any refund issues are handled by the travel provider.

If you have questions about hotel bookings, please contact our customer support team using the link provided.

If you have questions about car rentals, transfers and the ferry tickets, please refer to the refund policy in your booking contract.

Yes, of course! That is precisely why we have a range of online products available for you to purchase additionally. These products are entirely optional, but should you choose to buy them, please rest assured that any issues that may arise will be promptly addressed and taken care of by our dedicated team.
You can find these valuable products here.

Of course, it is important to note that this does not guarantee that you will receive a refund in the event that you have booked non-refundable tickets. It is advisable to carefully review the terms and conditions associated with any ticket purchases to avoid any misunderstandings.

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Zeustickets is proud to offer complete transparency regarding the prices of all airfares available through our platform. We want every traveler to feel confident that they are getting the best value possible, which is why we have made it our mission to include all applicable taxes and fees in the price of each ticket. Rest assured that the price you see on our website is the price you will pay, with very few exceptions. The only charges that may not be included in your initial purchase are any optional fees that are charged by the airline, such as checked baggage, seat selection, or pet accommodations. These types of add-ons will have to be arranged separately with your airline. However, we know that it can be difficult to navigate these additional charges, which is why we have compiled all the information you need to make an informed decision on our website. Some of our airline partners may also charge additional service fees or fees for certain payment methods. We encourage you to explore our website thoroughly to find out exactly what fees you might encounter before booking your flight.

The age limits will vary depending on where and who you plan to hire your car with, so it’s best to keep yourself informed. For further details, we suggest you to reach out directly to the hire car provider to ask their policy. Please note that at Zeustickets we do not set the policies regarding driver ages.

We’re very sorry to hear that.
For all questions about cancellations – as well as all other questions about bookings – you’ll need to contact the company you bought travel from. They’ll have all the info about your booking and can advise you further.
You’ll find thousands of travel agencies, airlines, hotels and car hire companies that you can buy from through our site. When you buy from one of these travel partners, they will take your payment (you’ll see their name on your bank or credit card statement), contact you to confirm your booking, and provide any help or support you might need.
If you bought from one of these partners, you’ll need to contact them as they have all the info about your booking. We unfortunately don’t have any access to bookings you made with them.
You should get a booking confirmation by email from the company you bought your travel from. This can sometimes go into your spam/junk mail folder so it’s always worth checking there.
If you still can’t find it, it’s worth getting in touch with the company you bought from to find out what’s going on.
To find out who you need to contact, check the company name next to the charge on your bank account.
 If you have any inquiries about hotel reservations, please proceed with contacting our customer support team by using the provided link.

Travel documentation requirements do change frequently, so our best advice is to check with your airline or travel agent, as well your destination country’s local Embassy or Consulate before you book, and certainly before you fly. Remember, it is each passenger’s personal responsibility to ensure they have the correct documentation before they travel.